Listen first. Choose carefully.
Then build.

I build enterprise community and advocacy programs that turn emerging technology into real adoption. Customer advisory boards, champion networks, partner ecosystems, and the human infrastructure that makes a new tool useful inside a complex organization. I listen before I act, I find the real constraint, I design the system, and then I do the harder work of driving adoption. I have applied that approach across AI, healthcare, media, equipment, and consumer audio. Same methodology, very different industries.

That same methodology is what I bring to operations leadership, strategic initiatives, business development, and chief-of-staff work. At TCW Equipment I own a $4M P&L, built KPI dashboards that cut operating costs 25%, and ran a procurement framework governing $1.37M in annual spend across 220+ vendors. At AWS and Audible I ran enterprise business development end to end, from partner ecosystems to $2M+ content acquisition deals at an 85% closure rate. The job titles change. The work, operating cadence, cross-functional coordination, executive reporting, and the discipline of shipping, stays the same.

The human layer of AI is what keeps pulling me back. I use Claude every day as the operating engine of my own work, including a scoring and decision framework I built to manage my own pipeline. That practice has given me a concrete sense of how thoughtful design translates into real adoption, and how much depends on the integrity of the people doing the building.

I build automated support and troubleshooting workflows on Claude, with agent and automation tooling where it earns its place. I treat automation as an operating discipline: map the actual user journey, surface the right context at the right moment, and let the system handle repetitive work so people can focus on what requires judgment.

I have spent fifteen years building the infrastructure that makes emerging technology useful at scale. Most of that work has happened at the seam where new tools meet the people who have to figure out what to do with them. At AWS in 2008, I led business development for Amazon Mechanical Turk when human-in-the-loop labeling was still finding its name, and one of my early anchor accounts was CrowdFlower, later Figure Eight. At O'Reilly Media, I designed the partner programs that scaled a developer ecosystem from cottage industry to a $1.7M ARR Partner Center. The pattern was the same in both. Show up, learn how the work really runs, and help people find the problems the technology can solve.

Outside of work, my life is shaped by a few things that do not show up on a resume. I practice in the Soto Zen tradition, which has taught me that careful attention is a discipline rather than a personality trait. I am a parent, and parenthood has made me both more patient and more impatient. More patient with the people who are figuring something out, more impatient with the systems that fail them. I spend as much time outside as I can. Forests, the coast, gardens. The natural world is where I do my best thinking and where the abstractions of technology work get a useful corrective.

I have volunteered in healthcare settings for over twenty years, from ICU bedside work to behavioral health crisis care, and that experience shapes how I think about consequential technology. AI is not a do-over field. The systems we build now will reach classrooms, clinical settings, and the lives of vulnerable people, and the only thing that holds is the discipline of the people designing them.

I am an avid reader, pulled most often toward science fiction, fantasy, and serious literary fiction. Patrick Rothfuss's Kingkiller Chronicle is my favorite series and I am still waiting on the third book like everyone else. George Saunders is the author I keep returning to, for the moral seriousness and the strange tenderness of his sentences. I always have a parenting book going, currently Eli Harwood's Raising Securely Attached Kids, and ideally a horror novel too, currently Christopher Buehlman's The Lesser Dead. Right now I am also reading Richard Schwartz's No Bad Parts and I recently finished Abundance by Ezra Klein and Derek Thompson. The mix tells you most of what you need to know about how I think, which is that I want both the long-form imaginative work and the rigorous argument about how we build the future.

I am a builder by instinct and a curious person by nature. Lifelong learner is a phrase that gets used too easily, but in my case it tends to look like a new craft I am bad at, a long walk where I work out an idea, and a willingness to be the least experienced person in the room if the work is interesting enough.

If you have landed here from my resume or an application, thank you for reading. I would be glad to talk.